🔧 Jiffy Lube

This team of Austin and the guys handled business today. After my oil change and cabin/engine filter swap outs he mentioned that due to an issue caused by the previous Jiffy Lube I had gone to, he couldn't swap the oil filter due to it being too tightly screwed on. The risk to his team undoing it, was something that he didn't feel comfortable doing due to the risks of damage to the threading. 100% get that. "CYA" exists for a reason. They instantly gave a plan to remedy that. So, I went to the previous store to have them fix the issue and didn't get any resolve. So I reached out to get some guidance and the team at Ohlen Road just took care of it. They didn't complain, didn't say not my problem, or pawn it off on someone else. I was not waiting long before the issue got traction at the store I was at. With half of the issue being taken care of (was getting a headache), I headed back to the Ohlen location and Austin (again) handled business. I appreciated this kind of service from Austin and his team and hope their District Manager reads this and speaks with him.

Went in to get a standard oil change and to have the fluids topped off and get what comes with the standard checks. It was very fast from my past experiences from Jiffy Lube at a different location I usually go to. The receipt showed that they did the windshield wiper check, the windshield cleaning, and topped off fluids, ect, but they never checked anything but the wiper fluid. $113. I won't go to that location again. It felt very rushed. Guys it took like 10 minutes and they were done. Disappointing.

Did not put skid plate on correctly after oil change and now refusing to fix the issue they caused. Rep actually yelled at me on the phone when I asked to speak to a manager.

Went to get an oil change and I'm used to shops trying to "up sale" you but Kaleb went above and beyond. Gave me a great deal on multiple services that were needed and now my car is running better than when I drove it off the lot. Will definitely just go here from now on.

This Jiffy Lube is amazing, and I don't plan to get my oil changed at any other establishment. I don't leave many reviews, but their customer service is second to none. I trust them, and they are quick, kind, and genuinely helpful. Ask for Steven - he's the best. 10/10 recommend.