Keystone Automotive - Austin

Answer the phone. I've been calling for 3 days for just a copy of an invoice. Then they reply to the review saying to call to resolve it. And to everyone's shock I can't get an invoice because nobody answers the phone. Imagine having the job of replying to the reviews with a copy and paste response knowing full well there's nothing they're doing to help. Good job 👏

I drove down to New Braunfels and paid for my part on Wednesday, December 11. It cost $155.16. It was a replacement driver’s seat for my 2003 Honda Accord. I was told “we can ship it to Kyle in two business days, or to Austin in three.” So I chose to ship it to Austin in three. On the morning of Monday, December 16, I did not receive a phone call, or any communication. I called my rep at the New …

They need more people if you're there with a couple you get through quickly but if you're there with a lot of people you'll be there a bit

Talked to two different managers. Was sold an engine and the pics showed the full engine but only got the block. I was sent a disclaimer that shows they may or may not come with all parts but when the pic shows complete engine that what I thought I was getting was not told any other way. Talked to first manager completely rude talked to second manager thought he understood but then got the disclai…

My experience is a little different but very pleasant. I'm a contractor and worked on their racking system. From the moment my team and I arrived, the staff made us feel welcome and appreciated. We were able to finish our project with no problem. If I get sent to this warehouse again, I'm going to do it with a smile on my face...